Returns & Exchanges
At Clark Railworks, we want to ensure your satisfaction with every model and accessory. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and details of the item you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the item in its original collector's box and shipping carton, ensuring all manuals, detail parts, and protective inserts are included.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians inspect the model to verify its condition, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing